Thank you for choosing Ibo Pro Player IPTV (https://iptvsmartgol.news/). We strive to provide the best experience for our customers, but we understand that sometimes things don’t work out as expected. This Refund and Returns Policy outlines the conditions under which we offer refunds and returns for our services.
By purchasing or subscribing to our services, you agree to the terms outlined in this Refund and Returns Policy.
1. Subscription Services
Our services are provided on a subscription basis, and once you subscribe, you are granted access to certain digital content or services. Due to the nature of digital services, we generally do not offer refunds after you have gained access to our services. However, there are exceptions as detailed below.
2. Refunds
We offer refunds under the following conditions:
- Failed Payments or Service Disruptions: If you experience a payment failure or if there are technical issues on our end that prevent you from accessing our services (e.g., system errors or outages), you may be eligible for a full or partial refund for the affected period. Please contact us at Contact@iboproplayer.com to request assistance.
- Unfulfilled Service: If we are unable to fulfill our services for a reasonable period (for example, if the IPTV service is down for an extended period and the issue is not resolved in a timely manner), you may be eligible for a refund or compensation.
- Billing Errors: In the event of a billing error or if we mistakenly charge you for a service you did not intend to purchase, we will review your request and, if applicable, offer a refund.
To request a refund, please contact us within 7 days of the payment date. Requests after this period may not be eligible for a refund.
3. Non-Refundable Circumstances
The following situations do not qualify for refunds:
- Change of Mind: We do not offer refunds if you simply change your mind or no longer wish to use our services.
- Partial Usage: If you have already used our services or gained access to our content, we generally do not offer refunds unless the service was not working as expected due to an error on our part.
- Misuse of Services: If you have violated our Terms of Service (e.g., through illegal streaming or distribution of content), you are not eligible for a refund.
- Failure to Access Content: If you fail to access our services due to issues related to your internet connection, device, or local restrictions, we are not responsible for refunds. It is your responsibility to ensure that your device and internet connection are compatible with our service.
4. How to Request a Refund
To request a refund, please follow these steps:
- Email us at Contact@iboproplayer.com with the subject line “Refund Request.”
- Provide your account details, including the email address used to register and the date of purchase.
- Describe the reason for your refund request, along with any supporting information (e.g., screenshots or error messages).
- We will review your request and respond within 5–7 business days.
5. Returns and Exchanges
Since we provide digital services, we do not accept returns or exchanges of products. All sales are final once access is granted to our services or content.
6. Cancellations
You may cancel your subscription at any time. However, please note:
- No refunds will be issued for cancellations made after the service has been provided.
- If you cancel, you will retain access to the service until the end of your current billing period, but you will not be charged for the following period.
To cancel your subscription, please contact us via email at Contact@iboproplayer.com.
7. Service Availability
We aim to provide reliable services. However, we do not guarantee 100% uptime, and Ibo Pro Player IPTV is not responsible for issues such as network outages, server downtimes, or maintenance that may affect service availability. Refunds are not provided for minor interruptions or maintenance-related downtimes.
8. Contact Us
If you have any questions or need assistance with a refund request, please contact us:
Ibo Pro Player IPTV
Email: Contact@iboproplayer.com
We will do our best to resolve your issue as quickly as possible.